Adding a Supported User
Adding a Supported User to a Household
- Download the WellBe Virtual Assistant App from the app store onto your mobile phone
- Log in to the administrator's account on the WellBe Virtual Assistant App
- Go to “Settings” and then “Households”
- Tap on the Household that you want the new user to be added into
- Click “Add User” at the bottom of the screen
- Determine if this user will be an Administrator, Care Administrator, Standard User, or a Supported User. Read the description and check off the additional permissions that you wish to give to this user. Press "Add User" to move to next screen.
- Input the following data for the new user: First Name, Last Name, Email, and Mobile Phone Number. Once this information is entered, press “Invite.”
- An email invitation will be sent to this user’s email address with a six-letter invitation code
- Go back to the WellBe Virtual Assistant App, sign out of the administrator's account, click on “Create Account”
- Click Yes when asked, “Did you get an invitation email or text message from HandsFree Health with a six-letter invitation code?”
- Enter the six-letter invitation code that was sent to the new user’s email, click “Continue”
- Enter the following information for the device user: First Name, Last Name, Nickname (optional), Date of Birth, Gender, create a username and create a password
- The username must contain 6 to 18 alpha-numeric characters
- The password must be at least 8 characters and include 3 of the following
- 1 uppercase character
- 1 lowercase character
- 1 number
- 1 special character (# ? ! @ $ % ^ & * -)
- Click “Continue”
- Enter the following information for the device user: Email, Mobile Number, Reminder Color, 4-digit PIN, Time Zone (If setting up for multiple users, reminder color and PIN must be different)
- Review and then check the boxes to agree to “Accept Terms of Service” and “Accept Privacy Policy”
- Click “Submit” to move to the next step
- A page will appear that includes an overview of the user's information. Review this information to make sure that everything is correct, once the information is checked, click “Create Account”
- Log back into the administrator's account. Go to “Settings”, then “Households”, click the household that you are adding the new user into
- Go to “Invitations”, click on the new user you would like to add, press “Approve”
- Log back into the new users account in order to finish the user’s profile, press “Complete Profile” at the bottom of the screen